Frequently Asked Questions

What is a default shipping address?

You may have specified more than one shipping address in your account information. The default shipping address is the address to which your order will be shipped unless you select another shipping address for this order.

Can I have more than one billing address?

Yes. My Account --> Address Book --> Add New Address (specify billing address).

Can I have more than one shipping address?

Yes. click on My Account --> Address Book --> Add New Address (specify shipping address).


Sales tax will be charged on sales to addresses in Virginia.

How can I add a shipping address to my address list?

To add a shipping address, click on My Account --> Address Book --> Add New Address (specify shipping address).

How do I make changes to an address in my list?

To edit an address,  click on My Account --> Address Book. Click on the Change Address link below the address that has to be changed.

How do I check the status of my order?

Click on My Account --> My Orders --> Order Number

How do I cancel an order?

To cancel an order, contact our customer service either by e-mail or telephone and we will give you further information.

How can I place an order without using my credit card?

At this time, we only accept payment by major credit cards or PayPal. Please contact customer service with any questions about payment options.

What should I do if I forget my password?

Click on My Account --> Forgot Password link (Located under the login form) --> Enter email address associated with the account. Follow emails instructions